Shipping costs and payment fees are borne by the buyer of the products. Delivery across Nairobi same day and next day the country wide, reliable service from our Eastleigh store to your door.
We do strongly recommend that all returns are packed well and sent via a recorded/tracked delivery service to ensure safe delivery. Please call us stating the reason you would like to return the item. Confirm to us that the item is unused and unopened with all packaging intact and re-saleable.
Our products are 100% authentic and sourced from authorized distributors. We recommend consulting product descriptions for specific ingredients to avoid potential allergies. Choose the right products for your skin type/concerns (dry, oily, combination, sensitive).
Pay confidently with M Pesa, card or cash — our checkout is protected so your details stay private.
Log into your account on our website or mobile app. You’ll find all your recent orders under “My Orders” or “Order History,” with the most current status and a tracking number (once shipped). We process orders quickly to get your products to you! If you need to change or cancel your order, please contact our Customer Service team immediately.